About Us
www.mowbot.co.uk is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@mowbot.co.uk
Our Contact details:www.mowbot.co.uk
MowBot, Henton & Chattell Ltd, London Road, Nottingham NG2 3HW. UK
Phone: 0115 986 2161
Fax: 0115 986 6169
Email: wh@mowbot.co.uk
Reg no. 642270
VAT No. 716373141
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Check out’ and you will be asked for a few details that we need to be able to complete the order.
CREDIT/DEBIT CARDS:
We accept credit card payments with Visa, Mastercard, Maestro, Switch, Visa Electron and Solo cards through a secure server using 128-bit encryption. If you would prefer to pay by phone, please call MowBot Sales on: 0115 964 5919
CHEQUES:
We also accept payment by cheque. All cheques should be made out to "Henton & Chattell Ltd". You should allow 10 working days for cheques to clear, after which the goods will be despatched (subject to stock availability).
You have the right to cancel any order. The Cancellation Period begins from the day on which the contract for the supply of goods is concluded (i.e. the day of purchase). The Cancellation Period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. Goods must be returned in an unused state, and in their original packaging. The consumer is liable to pay for the cost of returning the goods to ourselves. We will return your money within 30 days of notice of cancellation (i.e. 30 days from the date the invoice was posted or given). This does not affect your statutory rights as a consumer.
Shipping And Handling
Shipping and Handling are included in the price shown unless otherwise stated in the product description. Goods should be inspected before they are signed for. Goods should be REFUSED if they are obviously seriously damaged in transit. You must notify us via email within 24 hours if your goods are subsequently found to be damaged.
FREE DELIVERY FROM www.mowbot.co.uk
(Normally 3-5 working days) Subject to stock availability.
Free delivery is given for addresses in mainland England and Wales.
Scottish Highlands and Islands - Certain postcodes IV1-IV40, IV52-IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40, PH60- onwards may incur an additional charge, we will inform you of this, you have the right to cancel the order.
Northern Ireland - Will incur an additional delivery charge, we will inform you.
Channel Islands - Will incur an additional delivery charge, we will inform you.
Overseas - NOT Delivered to.
Please call MowBot Sales on: 0115 964 5919 for a quote to deliver to other areas.
Delivery Schedule
Most items are kept in stock, and therefore we aim to deliver your order right away. Prior to despatch all items are fully checked and tested. You should normally expect to receive your order within 5 business days - however it may take longer if items are out of stock. We will keep you informed of any delays.
NB. Once we receive your order, will ring or contact you via email to arrange a convenient delivery day.
Deliveries are normally between 9-5PM weekdays, but alternative arrangements can be made. Please call for details.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All order prices are inclusive of VAT.
Credit Card Security
– BUY IN COMPLETE CONFIDENCE
All our online payment transactions are taken through Protx. Protx provides very high levels of Internet and physical security to ensure sensitive information is never compromised. Their web site can be viewed at www.protx.com. Protx VSP is designed so that we don’t hold any sensitive information on our site. Should anyone gain unauthorised access to the database the information they obtain will not allow them to recover credit card details or other sensitive information. Credit/debit card details are secured within 128-bit encrypted sessions. Sensitive information is stored on a heavily encrypted database that is protected by multiple government-approved firewalls. Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.
If you prefer card payment can be made by telephone - Please call MowBot Sales on: 0115 964 5919 during office hours.
Guarantee
All products come with manufacturers warranty of 2 years subject to domestic use.
In the unlikely event that your purchase develops a fault within the warranty period, www.mowbot.co.uk will arrange collection back to Henton & Chattell where the product will be examined by our qualified technicians and repaired as per the warranty details. This does not affect your statutory rights as a consumer. Collection/delivery charges may be incurred.
www.mowbot.co.uk will not be liable for any additional costs incurred whilst goods are away for warranty repairs - this includes rental or hire charges for equipment from a third party.
Reaching Us
If you need to reach us, please email us on info@mowbot.co.uk, alternatively you can Fax us on 0115 986 6169 or call on 0115 964 5919 - our phone lines are normally manned from Monday to Friday 9am - 5pm, with answerphone facilities in use at other/busy times. You can write to us at MowBot, Henton & Chattell, London Road, Nottingham NG2 3HW. UK
Privacy Policy
www.mowbot.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
If you have any queries on our Privacy Policy, please send an email to info@mowbot.co.uk
Information is collected through the ordering process and email enquiries, in accordance with the Data Protection Act 1998. We DO NOT hold ANY credit card details at all.
All information held is accessible and used only by MowBot, Henton & Chattell Ltd to necessitate order processing and delivery of goods. From time to time MowBot, Henton & Chattell may send, via email, news of offers and new products that are available from us. If you do not wish to receive such email, please opt out by sending an email with the subject "OPT OUT" to info@mowbot.co.uk
Data collected by this site is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
Returns Policy
- RETURNS & COMPLAINTS
We want you to be completely happy when you shop with us. Occasionally though, we know you may want to return items. Under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us unused. The item must be in its original condition, with all packaging materials, manuals and accessories intact within 14 days of the date you received the item. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.
If you are unhappy with any aspect of your order, you should contact us via email in the first instance. The email address is: info@mowbot.co.uk - we will acknowledge your complaint within 2 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.